Privacy Policy
Imperial Skills Academy (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit imperialskillsacademy.ca or use our services.
1. Information We Collect
We collect information that you provide directly to us through our website forms, including: Personal Information (name, email address, and phone number); Course Information (information related to course enrollment and inquiries); and Communication Records (correspondence between you and Imperial Skills Academy).
We collect this information when you fill out enrollment forms or contact forms, request information about our courses, subscribe to receive SMS/text messages or email communications, or contact us for support.
2. How We Use Your Information
We use the information we collect to process and manage course enrollments; send course-related updates, reminders, and confirmations via SMS/text and email; respond to inquiries and provide customer support; send important notices about changes to our courses or policies; improve our services and website functionality; and comply with legal obligations.
3. Data Storage and Third-Party Services
Your personal information is stored and processed through HighLevel CRM, a third-party customer relationship management platform that we use to manage enrollments and communications. HighLevel CRM is contractually obligated to protect your information and complies with applicable data protection laws.
By providing your information to us, you consent to the transfer and storage of your data in HighLevel CRM's systems, which may be located outside of Canada.
4. Mobile Information - No Sharing Policy
We do not share, sell, rent, or trade your mobile phone number or mobile information with third parties or affiliates for marketing or promotional purposes. Your mobile information will only be used to send course-related updates, enrollment confirmations, and important notifications.
5. SMS/Text Messaging and Opt-Out
By providing your phone number and opting in, you consent to receive text messages regarding course enrollment confirmations, reminders and updates, and important notifications.
You can opt out at any time by replying “STOP” to any text message, replying “HELP” for assistance, or contacting us directly at info@imperialskillsacademy.ca. After opting out, you may receive one final confirmation message. Standard message and data rates may apply.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights (British Columbia, Canada)
Under British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion (subject to legal and contractual restrictions), withdraw consent, and file a complaint with the Office of the Information and Privacy Commissioner of British Columbia.
8. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
10. Contact Us
Imperial Skills Academy — Website: imperialskillsacademy.ca — Email: info@imperialskillsacademy.ca — Phone: (604) 388-0402.
This Privacy Policy is compliant with British Columbia's Personal Information Protection Act (PIPA) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).